Questions we always get.

After your info call, we review your loved one's personality, interests, communication style, and schedule. We then hand-select a companion we genuinely believe they'll connect with — not an algorithm, a real person making a considered choice. If it's not the right fit after the first few calls, we'll find someone new at no extra cost.

We'll find them a new one. The relationship is the whole point — if it's not working, we make it right. Just reach out and we'll rematch them at no extra cost. There's no limit to how many times we'll try to find the right match.

Yes. Every companion goes through a thorough screening process before they're matched with anyone. This includes a background check, a personal interview, and a review of their experience and motivation. We look for warmth, reliability, and genuine interest in older adults — not just availability.

Whatever comes naturally. Stories from their life, current events, family, hobbies, memories — companions are trained to listen well and keep conversation flowing. There's no script. That's the point. Over time, the calls develop their own rhythm based on what your loved one enjoys most.

After calls, we send families a brief update on how things went — mood, topics discussed, anything notable. Frequency depends on your plan: weekly (Premium), monthly (Standard), or quarterly (Essential). It's a way to stay connected even when you can't be there in person.

Yes. There's no long-term contract. We ask for a heads-up before your next billing cycle, but there are no cancellation fees or penalties. We'd rather you cancel than feel stuck in something that isn't working.

Yes — since all calls are by phone or video, we can serve families anywhere in the United States. We serve families anywhere in the United States — distance is never a barrier. Our companions and clients are matched on personality and availability, not geography.

Each call is approximately 40 minutes, though this is flexible. Some clients prefer shorter, more frequent check-ins while others enjoy longer conversations. We work with whatever rhythm feels most natural and sustainable for your loved one.

Both are available — we match based on what your loved one is most comfortable with. Phone calls are simpler and require no technology beyond a phone. Video calls allow companions and clients to see each other, which many find adds warmth to the relationship. We can also switch between the two over time as comfort grows.

Correct. The info call is completely free with no obligation. We only move forward — and collect payment — after you've spoken with us, chosen a plan, and feel confident it's the right fit. There's no credit card required to book a call.